Technical Support Specialist (HVAC)

Robertshaw is a private equity-owned global design, engineering, and manufacturing company selling product solutions to the appliance, automotive, and HVAC industries. We are an industry leader in advanced flow control components and systems for water, gas, and other fluids to help build extraordinary products that improve safety, comfort, health, and happiness.

When you join Robertshaw, you’re joining a company with over 125 years of experience and a global team with focus on innovation.

Role Description

We are seeking a knowledgeable and customer-focused HVAC Technical Support Specialist to join our team. In this role, you will provide expert guidance and assistance to customers and field technicians regarding HVAC systems, including troubleshooting, diagnosing, and resolving technical issues. Your goal will be to ensure high levels of customer satisfaction by delivering timely and accurate support.

Key Responsibilities

• Technical Assistance: Provide comprehensive support for Robertshaw products, including troubleshooting and diagnosing issues via phone, email.
• Customer Interaction: Engage with customers and field technicians to understand their issues, offer solutions, and ensure the resolution of problems.
• Product Knowledge: Stay up to date with the latest products, and industry trends to provide accurate and relevant support.
• Training and Support: Assist in the training and onboarding of new technicians or support staff on Robertshaw products.
• Collaboration: Work closely with other departments to address and resolve customer and technical issues.
• Quality Assurance: Ensure that all support provided meets company standards and customer expectations for quality and professionalism.

Qualifications

• Minimum of 3 years of experience in HVAC technical support or a similar role, with hands-on experience in diagnosing and repairing HVAC systems.
• Relevant HVAC certifications (e.g., EPA Certification) preferred.
• Strong technical knowledge of HVAC systems, components, and troubleshooting techniques.
• Excellent communication skills with the ability to convey technical information to non-technical audiences.
• Proficiency in using support software and tools.
• Strong problem-solving skills and attention to detail.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

Education

• High school diploma or equivalent required; technical diploma or degree in HVAC technology, mechanical engineering, or a related field preferred.