Shop Foreman

GTG Peterbilt – Davenport is a premier provider of quality products and services to commercial equipment users. We carry a large selection of new and previously owned commercial trucks and offer a full suite of maintenance and repair services. When you build your career at GTG Peterbilt, you make a commitment to being the very best in the business.

 Shop Foreman/Lead Mechanic: Ideal candidates will have a minimum of 2 years of experience as a Foreman, Lead Mechanic, or Service Writer. A polished professional appearance and excellent communication skills are essential. Must have a valid CDL (or willing to obtain CDL upon hire) with clean, insurable, driving record and be willing to work rotational Saturdays as scheduled.

WE INVEST IN YOU: START OR GROW YOUR CAREER AT GTG Peterbilt:

GTG Peterbilt recognizes our people are critical to our success. For motivated individuals, GTG Peterbilt provides the resources and opportunity to develop your career to the highest levels of the trade. GTG Peterbilt invests in you through:

• Manufacturer training and certifications, including highly specialized expertise paths – estimated to be up to a $25,000 investment by GTG.
• Your efforts are rewarded with compensation adjustments for training completed.
• Continuous on-the-job training.
• Industry leading compensation.
• Monthly performance incentive bonus opportunities.
• Benefits package, which includes health, dental, vision, paid holidays & time off, and 401(k) with employer match.
• GTG uniforms and laundry service.
• Opportunity for promotion across all GTG locations.

• Supervise and support service technicians in diagnosing and repairing diesel engines and equipment. 
• Greet customers in a professional and courteous manner when they enter the service department or over the telephone.
• Discuss clearly needed repair work, estimates, and advise on any outstanding recalls or factory recommended preventative maintenance.
• Maintain a working knowledge of the industry’s current best practices in heavy duty repair.
• Distribute tasks to technicians based on their demonstrated qualifications and competencies.
• Conduct extensive diagnostic procedures to determine the source of customer problems and provide accurate repair recommendations.
• Inspect vehicles according to the state and federal requirements for emissions and safety.
• Maintain legible and accurate paperwork for both the customer and shop record.
• Clean and maintain the work environment to ensure equipment longevity and workplace safety.
• Continual follow up with customers on status of repairs.
• Complete repair orders by asking good diagnostic questions to identify customer needs/concerns and record the information accurately.
• Enter all incoming repair orders into the scheduling system in the order in which they are received.      
• Identify repair orders that require special handling, such as rush, customer waiting, special problem, comeback, etc.
• Contact customer for approval of additional repairs or maintenance as needed and keep accurate documentation.
• Follow up with the customer after truck repairs are completed, to assure expectations were met.
• Effective use of problem solving and customer service skills
• Clearly communicate warranty information and policies to customers.
• Keep service manager informed of all potential issues involving repairs, customers, or equipment.

QUALIFICATIONS:

• 4+ years of service technician experience (lead or supervisory experience a plus).
• Possess superior customer service skills.
• Computer proficient.
• Familiarity with DOT regulations and safety protocols.
• Strong oral and written communication skills.
• Excellent leadership and communication abilities.
• Excellent organizational skills required.

EDUCATION:

• High school diploma or GED preferred.
• 2 years of technical or trade school education preferred.
• Combination of education, training, or experience provides the required knowledge, skills, and abilities.

BENEFITS:

• Competitive salary and benefits package, 
• Medical, Dental & Vision insurance.
• PTO accrual begins at time of hire.
• Eligibility for paid holidays at time of hire.
• 401(k) eligibility after three months of continuous employment.
• 401 (k) match

 Compensation based on education, skills, and experience.

 
GTG Peterbilt is an equal opportunity employer.