The Salesforce Solution Architect serves as the strategic and technical leader for the Salesforce ecosystem at PRO-spectus, ensuring that Salesforce, particularly Health Cloud, is designed, implemented, and optimized to support business growth, patient engagement, and data-driven innovation.
This individual is accountable for developing scalable, secure, and future-ready Salesforce architecture that integrates seamlessly with enterprise systems and supports organizational strategy. The role blends deep technical expertise with business acumen and a collaborative mindset, ensuring the Salesforce roadmap aligns with data governance, security standards, and operational priorities.
The Salesforce Solution Architect will design and support integrations across the broader PRO-spectus technology landscape, which currently includes:
- Salesforce Products: Health Cloud, Service Cloud, Experience Cloud, Data Cloud, Agentforce, Salesforce Shield, and Marketing Cloud.
- Connected Applications: Five9 (telephony), DocuSign (eSignature), Tableau (analytics), DBT and Snowflake (data pipeline and warehousing), and Azure (cloud infrastructure), Klara (HIPAA compliant texting platform).
- Emerging Capabilities: AI-driven tools supporting automation, analytics, and large language model (LLM) innovation.
The ideal candidate is a respected and trusted technical leader - known for strong collaboration, excellent communication, effective time management, and disciplined documentation practices.
Core Duties/Responsibilities:
1. Architecture & Solution Design
- Lead the end-to-end architecture, design, and implementation of scalable, secure Salesforce solutions with emphasis on Health Cloud.
- Ensure Salesforce architecture and roadmap align with the company’s strategic goals, compliance standards, and operational growth objectives.
- Develop robust, modular architectures that support interoperability, automation, and data integrity.
- Collaborate closely with the Data and Security teams to ensure platform designs meet governance, privacy, and cybersecurity requirements.
2. Technical Leadership & Implementation
- Serve as the hands-on architect overseeing configuration, development, testing, and deployment of Salesforce solutions.
- Guide administrators and developers to ensure best practices in customization, integration, and performance optimization.
- Lead the design and implementation of integrations between Salesforce and key business applications in the PRO-Spectus ecosystem.
- Drive adoption of AI and automation capabilities across Salesforce and connected systems to increase efficiency and insights.
3. Collaboration & Stakeholder Engagement
- Partner with business stakeholders to translate strategy and requirements into actionable, scalable technical solutions.
- Build trusted relationships across departments, including Operations, Data, Security, and TechOps.
- Serve as a subject matter expert and advisor on Salesforce capabilities, roadmap planning, and solution optimization.
- Communicate complex technical concepts clearly to both technical and non-technical audiences.
4. Governance, Quality, and Documentation
- Champion disciplined documentation of architecture decisions, data flows, integrations, and configuration standards.
- Ensure governance practices are followed for change management, release cycles, and system access controls.
- Oversee testing and validation processes to maintain quality, reliability, and compliance across all Salesforce environments.
5. Continuous Improvement & Innovation
- Stay current with Salesforce releases, Health Cloud advancements, Data Cloud, and emerging AI technologies.
- Identify and propose opportunities for automation, optimization, and innovation to enhance scalability and user experience.
- Mentor and upskill team members to strengthen organizational Salesforce capabilities and maturity.
Skills & Requirements:
- Deep understanding of Salesforce security architecture, data governance, and compliance standards (e.g., HIPAA, PHI/PII).
- Proven ability to design, build, and integrate Salesforce with multiple enterprise systems and data environments.
- Demonstrated experience implementing automation and AI-driven workflows (Einstein, Flow Orchestration, or similar).
- Strong communication, documentation, and collaboration skills with the ability to earn trust across teams.
- Excellent time management and prioritization skills in a fast-paced environment.
Education, Certifications and Experience:
- 5+ years of Salesforce implementation and architecture experience, including 3+ years with Health Cloud REQUIRED.
- Healthcare industry experience REQUIRED.
- Certifications:
- REQUIRED: Salesforce Administrator (ADM 201), Platform Developer.
- Preferred: Health Cloud Accredited Professional, Application Architect, Integration Architect Designer, Platform App Builder.
- Familiarity with Agile and DevOps methodologies (e.g., CI/CD, Git, Copado) preferred.
Physical Requirements:
- As a remote-forward organization, this position operates in a virtual professional office environment and teleworking from the employee’s home address listed in their employment file.
- Prolonged periods of sitting at a desk and working on a computer
- Keyboarding
- Speaking
- Must be able to lift up to 15 pounds at times
- Flexibility of working hours to support activities across EST to PST zones
- Minimal travel possible
Our PRO-spectus Culture Philosophy
At PRO-spectus we have created a culture that is supportive, dedicated, and teamwork driven. We celebrate each other’s joys in personal life and professional accomplishments, promoting meaningful relationships and friendships.
Our employees bring strength of mind and spirit to make the extraordinary happen every day. With humility and compassion at our core, PRO-spectus is proud of our relentless focus towards the higher purpose of improving the lives of patients we support.
We recognize it takes a lot of people working together with a common goal to make spectacular happen, and we never forget that at the heart of our company are the people who make it work.
PRO-spectus is an Equal Opportunity / Affirmative Action employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, disability, protected veteran status, marital status or other protected status under federal, state or local laws.
At PRO-spectus, we are deeply committed to pay transparency and equity. The annual range for this position is $150,000 - $170,000, based on experience and qualifications, with the final offer reflecting skills and other job-related factors. Beyond competitive pay, we offer a comprehensive and generous benefits package designed to support your well-being and work-life balance.
Our benefits include robust medical, dental, and vision plans; life insurance and disability coverage; and tax-advantaged savings accounts. We also provide an Employee Assistance Program, home office benefits, and unique perks like an Employee Ownership Program. With paid time off, holidays, bereavement leave, and a 401(k)-retirement plan with employer matching, PRO-spectus prioritizes your financial and personal security. Plus, you may be eligible for a performance-based bonus opportunity.
Join PRO-spectus, where your career growth, well-being, and contributions truly matter!