HVAC Service Technician

The Role

Diagnose and repair heating and cooling systems and lead customers to informed and confident buying decisions.

Responsibilities

• Complete all general HVAC in-home, service calls. 
• Establish customer rapport to help clients find the right products and services for their needs and wants. 
• Ask proper lifestyle questions to troubleshoot heating and cooling system malfunctions.  
• Educate and assist customers in choosing the best finance options and maintenance plans. 
• Explain replacement opportunities for aging, inefficient or underperforming systems. 
• Understand your service criteria and hold yourself accountable for exceeding goals. 
• Show yourself as professional and knowledgeable to win new referrals and repeat business. 
• Work along side customer service and dispatch to ensure overall success of the business. 
• Maintain a clean, organized job site and well inventoried truck. 
• Participate actively in all training exercises, morning meetings, trade shows and retreats.
• Train and mentor apprentices to ensure quick, accurate repairs and installations. 
• Be accurate and timely with invoices, time cards, curbside feedback and option sheets.

Competencies for Success

• Knowledge of local HVAC codes and ability to make on-the-job applications. 
• Develop proven track record in heating and cooling systems including ability to draw simple diagrams, read blue prints and other diagrams.
• Continued education and training to obtain NATE certification. 
• Clean, safe driving record. 
• Highly organized with exceptional follow-through abilities. 
• Strong verbal and written communications.
• High integrity with advanced social skills and ability to make solid connections. 
• Strong desire to be a better technician tomorrow than you are today.  
• Competitive individual contributor who also loves to win as a team.