HVAC, Plumbing & Electric Operations Manager - Harwich Port & Plymouth Locations

The HVAC, Plumbing & Electric Operations Manager is responsible for overseeing the daily operations, service delivery, and overall efficiency of multi-trade divisions within the company. This role ensures projects are completed on time, within budget, and to the highest quality and safety standards. The Operations Manager will lead a team of technicians, project managers, and administrative staff to drive operational excellence, customer satisfaction, and profitability.

The essential functions include, but are not limited to the following:

Operations Management:

• Oversee daily operations, including installation, maintenance, and repair services for the HVAC, Plumbing & Electric divisions.
• Develop and implement operational policies, procedures, and best practices to enhance efficiency and productivity.
• Manage scheduling, workflow, and project execution to meet client expectations and company goals.
• Ensure compliance with local, state, and federal regulations, as well as company policies and safety standards.
• Monitor inventory, equipment, and materials, ensuring cost-effective procurement and maintenance.

Financial & Business Management:

• Develop and manage budgets for each division, optimizing costs while maintaining service quality.
• Track and analyze key performance indicators (KPIs) to improve efficiency and profitability.
• Work with senior management to develop strategies for revenue growth and market expansion.
• Oversee job costing, invoicing, and profitability analysis to ensure financial health of the division.

Cost Estimation & Analysis:

• Analyze blueprints, technical drawings, and project specifications to prepare accurate cost estimates.
• Research and determine the costs of labor, materials, equipment, and subcontractor services.
• Develop detailed and itemized bid proposals for projects.
• Assess risks and provide recommendations to minimize cost overruns.

Team Leadership & Development:

• Recruit, train, and mentor technicians, service coordinators, and administrative staff.
• Foster a culture of accountability, continuous learning, and professional growth within the team.
• Conduct performance evaluations and provide coaching to ensure high standards of service.
• Promote workplace safety and enforce adherence to OSHA and other industry safety guidelines.

Customer Relations & Service Quality:

• Maintain strong relationships with customers, ensuring satisfaction and repeat business.
• Address customer complaints and service issues promptly, implementing corrective actions as needed.
• Work with sales and marketing teams to identify new business opportunities and expand client base.
• Ensure high-quality service delivery and adherence to contract specifications.

Technology & Innovation:

• Implement and optimize software systems for scheduling, dispatching, and job tracking.
• Stay updated on industry trends, emerging trade technologies, and best practices to enhance service offerings.
• Introduce energy-efficient and sustainable solutions to customers when applicable.

• Experience: Minimum of 5-10 years of experience in trade operations, including at least 3-5 years in a managerial role.
• Certifications: HVAC, Plumbing & Electric industry certifications (EPA, NATE, etc.) preferred but not required.
• Strong leadership, problem-solving, and decision-making abilities.
• Excellent communication and interpersonal skills.
• Financial and business acumen, including budgeting and cost management.
• Proficiency in CRM software, scheduling systems, and CRM platforms.
• Deep knowledge of MEP systems, codes, and regulations.