Field Services Technician- Landscape Products Group

About Us:

Smith Turf & Irrigation is the leading distributor and retailer in the golf, grounds and landscaping industry. We offer a comprehensive selection of equipment, irrigation and landscape products and support our customers with technical expertise and service. 

Since 1925, Smith Turf has built an unmatched reputation for outstanding customer care, service and support across North and South Carolina, Virginia and Tennessee. STI is a family-owned business that believes in working as a team and fosters a family-oriented culture. 

Position Overview:

The Field Services Technician for Landscape Products Group provides consistent, dependable, and conscientious technical products and sales support to customers within a designated service area. Support is delivered both remotely- phone or software and on-site.

This role focuses heavily on servicing and supporting large, computer-based central irrigation systems across multiple communication platforms. A key responsibility is building and developing a revenue stream through billable technical services while maintaining strong customer relationships.

Key Responsibilities:

Technical Product Support & Revenue Generation

· Diagnosing and resolving irrigation system issues (electrical and hydraulic)

· Service and support central and satellite control irrigation platforms

· Perform communication checks and site surveys

· Conduct controller repair, programming, and firmware/software upgrades

· Install and configure antennas, modems, radios, weather stations, and decoders

· Perform voltage checks, grounding checks, wire tracking, and cable repairs

· Conduct flow sensor diagnostics and repairs

· Set up cellular, Ethernet, UHF radio, and remote access communication systems

· Provide consultation services (planning, design access, site evaluation)

· Accurately bill services per established fiscal year pricing structure

· Efficiently manage scheduling and daily workflow

Irrigation Support

· Troubleshoot field electrical and hydraulic irrigation issues

· Trace and track wire safely and competently

· Provide best-practice installation guidance when requested

· Assist in pump sizing (submersible and centrifugal)

· Understand and support pump controls (pressure tanks, relays, level controls)

· Assist with irrigation material take-offs

· Utilize GPS equipment for control system audits and assessments

· Support contractor training and education efforts

Required Qualifications:

· Minimum of 2 years’ experience selling 

· Experience in the landscape products industry is a plus

· Knowledge of landscape products, power equipment and related parts is highly preferred

· Must have excellent selling, written and verbal communication and customer service skills

· Must be good with people, extremely tactful and professional

· Must maintain annual manufacturer training requirements

· Must live within the designated responsible territory

· Must be able to maintain a valid driver’s license and driving record that meets insurance standards

· Proficient in Microsoft products 

Education & Experience:

· Bachelor’s degree preferred or a minimum of 3 years of hands-on field installation experience in irrigation and/or landscape lighting

· Hands-on technical experience in electrical systems, hydraulic principles, central-control irrigation platforms, and proficient with cellular, radio, Ethernet, and GPS technologies

· Experience with central control systems such as Toro, WeatherTrak, Baseline, and Rain Bird 

Key Competencies:

· Strong troubleshooting and diagnostic skills

· Self-motivated and highly organized

· Excellent customer communication skills

· Ability to manage billable time effectively

· Mechanical aptitude with technical systems

· Strong attention to detail

· Professional appearance and customer-first mindset

Physical & Travel Requirements:

· Frequent local and overnight travel within assigned service territory

· Ability to lift 50+ lbs

· Outdoor work in various weather conditions

· Valid driver’s license required

Benefits:

· Competitive Compensation

· Medical, Dental, Vision, Short and Long Term Disability, Life Insurance

· Paid Time Off and Paid Holidays

· 401(k) with Company Match

· Employee Referral Program

· Opportunity of Advancement

· Paid Training and Certifications 

· Free Counseling Services- EAP

· Product Discounts

· Weekends Off!

· Company vehicle, cell phone, laptop, fuel card

STI is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. All employment decisions at STI including those relating to hiring, promotion, transfers, benefits, compensation, placement, and termination will be made without regard to race, color, national origin, genetic information, creed, sex, sexual orientation, gender, gender identity, religion, age, veteran status, uniform service, pregnancy, disability, or any other factor protected by applicable law.