Shop Foreman

Hill International Trucks, the tri-state areas leading medium- and heavy-duty truck and trailer dealership, is currently seeking a service shop foreman for our East Liverpool, OH. location. The shop foreman ensures that repairs are performed correctly and efficiently by qualified technicians and assist service manager to ensure the service department maintains a consistently high level of customer satisfaction.

ESSENTIAL DUTIES:

• Motivates qualified service technicians.
• Assists technicians in developing their skills.
• Understands and ensures compliance with manufacturer warranty and policy procedures.
• Ensures that all repairs are assigned to technicians in an equal and fair manner.
• Provides technical support for technicians when necessary.
• Checks progress of each repair order throughout the day.
• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Maintains safe work environment.
• Maintains professional appearance.

MARGINAL DUTIES:

• Road tests vehicles to quality-check work performed.
• Strives for harmony and teamwork within the department and with all other departments.
• Attends meetings as requested.
• Ensures the proper care, storage, and inventory of special tools.
• Keeps abreast of new equipment and tools available and recommends purchases.
• Accounts for all documents; ensures that none are missing and all are processed correctly.
• Assist to maintain customer follow-up program to confirm satisfaction with the service experience

PHYSICAL & ENVIROMENTAL CONDITIONS:

• Requires ability to bend, stand, stoop, climb and sit, sometimes for long periods or if/when inspecting a truck.
• Requires performing accurate, knowledgeable detailed work.
• Frequent telephone use.
• Must be able to communicate and work well with others in a fast-paced environment.
• Occasionally exposed to engine exhaust fumes.
• Works overtime as required.

SCHEDULE: 

• Monday-Friday 6am-4pm and occasional Saturdays as needed w/ 1 hour lunch

BENEFITS:

• Competitive industry salary + bonuses 
• Comprehensive benefits including, medical, dental, vision, life and disability insurance.
• 401(k) with 4% company match.
• Paid time off (vacation and holidays).
• Paid Uniforms
• Paid Training

• Four to ten years related experience and/or training; or equivalent combination of education and experience.
• Valid driver's license with clean driving record.
• Ability to pass a background check and other pre-employment screenings.
• Must be computer literate.
• Must be detail-oriented and organized.
• Must be a people-person and have the necessary soft-skills to assist customers while creating a memorable and positive customer experience.
• Prior service advisor experience preferred but not required.
• Must be mechanically inclined.

Hill International Trucks (Or Other Entity Ford/Modern) is an equal opportunity employer. 

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law.

All qualified applicants will receive consideration for employment without regard to these factors.