Facilities Operations Manager
Honolulu Academy of ArtsJob Summary:
Under the general direction of the Director of Campus Operations, the Facilities Operations Manager oversees daily operations of the Honolulu Museum of Art's facilities and grounds including maintenance, custodial services, groundskeeping, building systems, preventive maintenance, service contracts, and work order management.
Working collaboratively with the Facilities Manager, the position supports renovations, capital improvements, exhibitions, and infrastructure projects while maintaining a safe, secure, functional, and welcoming environment for visitors, staff, volunteers, contractors, and museum collections.
A key responsibility is transitioning the department from reactive maintenance to a proactive, data-driven maintenance program through effective administration of the Computerized Maintenance Management System (CMMS), monitoring of Building Automation Systems (BAS), implementation of preventive maintenance schedules, oversight of specialty service providers, and development of operational standards and procedures.
The Honolulu Museum of Art:
Opened in 1927, the Honolulu Museum of Art is a home for art and education created for the benefit of the entire community. Founder Anna Rice Cooke envisioned a museum that would bring people together through the power of art and “the deep intuitions that are common to all.” The museum was conceived of as a place of meaningful exchange and dialogue, celebrating the diverse artistic and cultural traditions of Hawai‘i’s multi-ethnic population. From this founding intention grew the museum of today, with a world-class encyclopedic collection of more than 55,000 works of art, representing a stunning breadth of places and eras, from all corners of the globe and from the ancient past to the present day.
To learn more about HoMA, please visit our website.
Minimum Qualifications:
- Bachelor's degree in Facilities Management, Construction Management, Engineering, Architecture, Business Administration, or a related field; or any equivalent combination of education and/or professional work experience that provides the required knowledge, skills, and abilities.
- A relevant professional credential (e.g., Certified Facility Manager (CFM), Facility Management Professional (FMP), Project Management Professional (PMP), or similar industry-recognized certification) may be considered in lieu of a degree.
- Valid driver's license.
- Five years of progressively responsible experience in facilities operations, facilities management, building maintenance, property operations, construction management, engineering operations, or a related field.
- Three years of supervisory or management experience leading maintenance, custodial, facilities, trades, groundskeeping, or operational staff.
- Demonstrated experience in building systems (MEP, life safety, building systems. roofing, waterproofing); staff supervision and scheduling; budget administration, procurement, contractor and vendor management; and preventive maintenance and facilities planning.
- Working knowledge of occupational safety practices, building and life safety codes, regulatory compliance, CMMS platforms, and Microsoft Office applications (Outlook, Teams, Excel, and Word)
- Ability to effectively manage multiple projects, priorities, and operational demands simultaneously.
- Strong organizational, written, verbal, and interpersonal communication skills.
- Ability to work independently and exercise sound judgment in a dynamic operational environment.
- Ability to work within and support a diverse community of visitors, artists, and employees.
Desired Qualifications:
- Experience managing facilities within a museum, cultural institution, historic property, educational campus, hospitality environment, or other visitor-focused organization.
- Experience administering UpKeep or another Computerized Maintenance Management System (CMMS).
- Experience with Direct Digital Controls (DDC) and Building Automation Systems (BAS).
- Experience supporting environmental monitoring requirements for collections, galleries, archives, or special-use facilities.
- Professional certifications such as CFM, FMP, PMP, OSHA 30-Hour, or other recognized facilities management, project management, or safety credentials
- Experience overseeing Integrated Pest Management (IPM) programs.
- Experience managing service contracts and specialty vendors.
Essential Duties and Responsibilities:
Plant Operations, Building Systems & Reliability
- Oversee daily maintenance and operation of mechanical, electrical, plumbing, environmental control, life safety, building envelope, and structural systems.
- Monitor Building Automation Systems (BAS), environmental monitoring systems, and facility performance indicators to support museum-established environmental standards and collection preservation.
- Coordinate routine inspections, maintenance activities, repairs, and testing of facility infrastructure and equipment.
- Ensure equipment adjustments, operational changes, and system modifications are documented in accordance with departmental procedures.
- Support long-term building reliability through lifecycle planning, preventive maintenance scheduling, and operational performance tracking.
CMMS Administration & Maintenance Planning
- Administer the museum's CMMS platform, including asset inventories, work order management, preventive maintenance schedules, reporting, and user support.
- Develop, implement, and continuously improve campus-wide preventive maintenance programs.
- Monitor work order queues and performance metrics to ensure timely response and resolution of service requests.
- Maintain asset inventories and lifecycle replacement planning documentation to support annual budgeting and capital planning efforts.
Team Leadership & Labor Management
- Supervise, schedule, train, coach, and develop maintenance, custodial, electrical, and grounds personnel.
- Foster a culture of accountability, teamwork, customer service, safety, and continuous improvement.
- Manage staffing, labor resources, and overtime in accordance with organizational policies.
- Partner with Human Resources on recruitment, onboarding, performance management, and employee development.
Vendor & Contract Administration
- Administer facilities maintenance and service contracts including reviewing proposals, quotations, scopes of work, and contractor qualifications.
- Coordinate contractors, consultants, and specialty service providers performing work on museum property.
- Ensure compliance with museum standards, safety requirements, insurance provisions, and contractual obligations.
- Monitor contractor performance and recommend improvements to service quality and efficiency.
Grounds, Custodial & Campus Presentation
- Oversee groundskeeping activities, landscape maintenance, tree care coordination, drainage management, and exterior campus appearance.
- Manage custodial operations to maintain high standards of cleanliness, sanitation, and event readiness.
- Collaborate with museum departments to ensure facilities are properly prepared for exhibitions, events, public programs, and special activities.
- Partner with Collections and other departments to support Integrated Pest Management (IPM) initiatives.
Safety, Compliance & Emergency Preparedness
- Ensure facilities operations comply with applicable federal, state, and local safety, environmental, and building requirements.
- Implement safe work practices and maintain compliance with organizational safety policies and procedures.
- Support emergency preparedness, business continuity, and facility-related components of the museum's Emergency Response Plan.
- Identify operational risks and recommend corrective actions to improve safety, reliability, and compliance.
- Support accessibility initiatives and historic preservation requirements throughout museum facilities.
Leadership & Administrative Support
- Assist the Director of Campus Operations with operational planning, budgeting, procurement, reporting, and strategic initiatives.
- Collaborate with the Facilities Manager to support capital improvement projects, major repairs, exhibitions, and infrastructure initiatives.
- Develop and maintain departmental procedures, standards, and operational documentation.
- Build collaborative relationships with museum leadership, staff, contractors, vendors, and external partners.
- Demonstrate a commitment to fostering, cultivating, and preserving a culture of diversity, equity, inclusion, accessibility, and belonging through respectful communication, continuous learning, and inclusive leadership.
- Perform other duties as assigned by the Director of Campus Operations.
Compensation:
The Honolulu Museum of Art is committed to practicing salary transparency. This is an exempt position. The annual salary range for this position is $78,000 to $88,000. Please note that pay range information is a general guideline only. Many factors are taken into consideration when setting pay, including education, experience, the external labor market, and internal equity.
Benefits Include:
- Fully covered medical, dental, and vision insurance for employees
- 12 paid holidays
- 15 days of vacation accrued in the 1st year, increasing to 20 days in the 2nd year
- 15 days of sick leave accrued annually
- Group retirement plans with employer matching after 12 months of service
- Museum, Shop, Café, and Art School discounts
- Onsite parking
Working Conditions and Atmosphere:
Work takes place throughout the museum campus, including offices, galleries, collection spaces, workshops, mechanical rooms, grounds, and outdoor environments. The position regularly requires walking, standing, climbing ladders and stairs, inspecting equipment, responding to facility issues, and interacting with staff, volunteers, contractors, vendors, and visitors. General work hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., with flexibility based on operational requirements. Evening, weekend, holiday, and emergency response work may occasionally be required. Ability to operate computers, mobile devices, radios, facility management software, and standard office equipment. Ability to lift, carry, push, or pull up to 40 pounds. The employee must be able to fulfill all Essential Duties with or without reasonable accommodation. This job description is not designed to contain a comprehensive list of all activities, duties, or responsibilities required of the employee. Duties and responsibilities may change at any time with or without notice.
EEOC Statement:
HoMA is proud to be an equal opportunity employer and is committed to providing equal opportunity for all employees and applicants. HoMA recruits, hires, trains, promotes, compensates, and administers all personnel actions and benefit programs without regard to race, color, ancestry, religion, sex, including pregnancy and gender identity and expression, national origin, age, disability, sexual orientation, reproductive health decisions, marital status, arrest and court record (except as legally applicable), citizenship, credit history, military and veteran service, victim of domestic violence or sexual abuse victim status, genetic information, or any other characteristic protected by applicable federal, state, or local law.
The statements contained herein describe the scope of the responsibilities and essential functions of this position but should not be considered an all-inclusive listing of work duties and requirements. Individuals may perform other duties as assigned, including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.
HoMA maintains a policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals. This applies to both HoMA employees and applicants for employment with the Museum. Any form of harassment of any employee because of any protected status is prohibited.
HoMA welcomes people from all backgrounds and walks of life, and this is reflected in our diverse community of employees. We encourage applications from candidates across a wide variety of backgrounds, including, but not limited to, people of all races and ethnicities, people with disabilities, women, veterans, and all members of the LGBTQ+ community.